AI inside a predictable bot flow
AI helps where there is free text: understanding a request, finding an answer, summarising. Below — when a bot is enough and when you need an agent.
Bot, Mini App or AI agent?
The right architecture is cheaper and more reliable than the “smartest” one. Pick a task and see how each option handles it.
Best choice for this task: Bot
Bot
Best choice/statusOrder APIReply
One request, one reply with buttons. Fast, cheap to maintain, answers in seconds.
Good fit for
- Short dialogue and commands
- Notifications and reminders
- Requests and approvals
- Menus and a clear workflow
Command → Scenario → Action
Mini App
OverkillOpen appOrders screenStatus
A whole screen for one line of information.
Good fit for
- Rich UI: catalogue, cart, checkout
- Dashboard and customer account
- Many fields, maps, date pickers
Button → Web UI → API
AI agent
OverkillUnderstandCall Order APICompose
No need for an LLM when the answer is deterministic: costlier and less predictable.
Good fit for
- Free text instead of buttons
- Analysing context and documents
- Picks its own tools and steps
- Multi-step tasks with human review
Goal → Context → Plan → Tools → Check → Approval
Need an agent that picks its own steps and tools?
AI agentsAgentZoneWhat we build in BotZone
Request classification and routing, knowledge-base search, summaries of long threads and voice-to-text — with limits, logs and clear boundaries.
- Request classification
- Knowledge-base search
- Voice-to-text
Need AI that plans steps and uses tools on its own?
AI agentsAgentZoneJust write to us
Describe the task in your own words — we reply on Telegram, clarify the process and suggest an architecture. Three lines are enough to start:
- Type: bot / Mini App / automation
- Integrations: CRM, payments, API…
- Task: what work the bot should do
Or fill in a brief — get a preliminary architecture