BotZone — Telegram & Automation
We build Telegram bots and Mini Apps with payments, CRM, APIs, automation and their own backend logic.
I want to check my order status
Order #18492 Status: out for delivery Estimated arrival: 18:40
update · message8 msdonePOST /webhook → 20012 msdoneGET /orders?customer=tg:4821338 msdonecustomer.lookup → retail41 msdoneGET /shipments/18492 → in_transit67 msdonesendMessage + inline_keyboard24 msdonePress a button in the chat — the trace shows which systems the event passes through. Latencies in this scenario are illustrative.
The same chat turns into a service step by step: buttons, sign-in, a Mini App, CRM data, payments and AI. Scroll — the side panel shows which systems get connected.
Connected
01 / Telegram
Customers message the bot the way they message people. No app to install, no sign-up.
02 / Bot API
Menus, inline buttons and quick replies. Users don’t remember commands — they pick an action.
03 / Auth
The Telegram ID and a confirmed phone number link the chat to the customer in your system. The bot sees order history and permissions.
04 / Mini App
Catalogue, cart, account. Opens with one button; user data arrives signed (initData) and is verified on the server.
05 / CRM
Bonuses, statuses, personal offers. The bot works with live CRM data, not a copy in a spreadsheet.
06 / Payments
An invoice in the chat, confirmation via the payment provider’s webhook, receipt and fulfilment — automatic, with a status re-check.
07 / AI
Request classification, catalogue and knowledge-base search. AI works inside a predictable bot flow — with limits and logs.
From a simple bot to a complete digital service inside Telegram.
A typical bot answers buttons. A bot that works for the business checks data in the CRM, takes payments, creates requests and hands work to people — with logs, retries and access control.
Typical bot
BotZone bot
Qualification, catalogue, calculator, order and handover to a manager with the full conversation.
AdTelegramQualifyCatalogCRMManager
DetailsStatuses, requests, knowledge base. Hard cases reach an operator with context, not from scratch.
ClientBotKnowledgeCRMTicketOperator
DetailsNotifications, reminders, approvals and reports triggered by events in your systems.
EventQueueWorkerTelegram
Account, catalogue, booking and checkout — a full interface that opens inside Telegram.
TelegramMini AppinitData ✓API
DetailsInvoices, subscriptions, webhook payment checks and delivery of goods or access after confirmation.
InvoiceGatewayWebhookBot
DetailsEmployee requests, HR, leave, approval chains and KPIs — without a separate app for the team.
EmployeeBotApprovalERP
DetailsCRM, ERP, billing, stock, delivery, Google Sheets and internal APIs — the bot works with your data, not a copy.
TelegramBackendCRM · ERP · Billing
Request classification, knowledge-base search, summaries, voice-to-text — inside a predictable bot flow.
MessageClassifySearchAnswer
Should the bot analyse the situation and carry out multi-step tasks on its own?
AI agentsAgentZoneAd traffic becomes a qualified deal in the CRM, and the manager gets a customer with context — not just “please call me”.
Scenario
Capabilities
The bot resolves routine questions; complex ones reach an operator with the customer history and data already collected.
Scenario
Capabilities
Requests, approvals and reports for employees — in the messenger the whole team already has open.
Scenario
Capabilities
KPIs are assembled by hand from the CRM, billing and Excel?
Data & analyticsDataZoneInvoice, payment and delivery of goods or access — no website detour, no manual payment reconciliation.
Scenario
Capabilities
Does the bot need a full web portal, a CRM or a dedicated backend platform?
Software systemsDevZoneWhen buttons and dialogue are not enough — catalogue, account, forms, a map — a full web interface opens inside Telegram. The user is already signed in, payment runs through Telegram, and there is nothing to download.
When you need a Mini App
What makes a Mini App production-grade
Balance
48,500 UZS
Internet: 12.4 of 30 GB left
Minutes: 286 of 500
Top up the balance or switch on a service — this is a working interface. Payment in the demo is simulated.
The right architecture is cheaper and more reliable than the “smartest” one. Pick a task and see how each option handles it.
Best choice for this task: Bot
/statusOrder APIReply
One request, one reply with buttons. Fast, cheap to maintain, answers in seconds.
Good fit for
Command → Scenario → Action
Open appOrders screenStatus
A whole screen for one line of information.
Good fit for
Button → Web UI → API
UnderstandCall Order APICompose
No need for an LLM when the answer is deterministic: costlier and less predictable.
Good fit for
Goal → Context → Plan → Tools → Check → Approval
Need an agent that picks its own steps and tools?
AI agentsAgentZoneTick who the bot is for, what it does and what it works with — the preliminary architecture appears on the right straight away.
PROJECT TYPE Telegram Bot + CRM integration MODULES Authentication · Requests · Notifications · CRM sync · Admin panel ESTIMATED ARCHITECTURE Telegram → Bot → Backend → CRM → Database
This is a preliminary outline. The architecture may change once we review the task.
A bot’s value is in the data and actions behind it. Pick a system to see an example of how an event flows through it.
Example flow
Leads and requests land in the CRM at once; the manager sees the conversation history.
Need to combine data from the CRM, billing and other systems into reports?
Data & analyticsDataZoneAn amateur bot works while everything is fine. A production system is built for slow APIs, network failures and repeated webhooks. Pick a scenario — the log below shows what happens inside.
The webhook answers Telegram immediately and the work goes to a queue. The bot never hangs, even when the CRM is slow.
✓ RETRY✓ LOGGED✓ MONITORED
Under the hood
A bot often gets access to the CRM, payments and personal data. So protection is part of the architecture from day one, not a line item at the end.
If the bot handles personal or financial data, we run a dedicated security review. Discuss requirements
Not screenshots — how the solution is built. There are no public client cases yet, so we show demo scenarios and label them honestly.
Not “which buttons do we need” but “what work should the bot do”.
Bot API, backend, database, external APIs, Mini App, admin panel, payments, AI — what is actually needed.
We show the dialogue flow before main development starts.
Backend, the Telegram side, integrations and the Mini App frontend — in iterations with demos.
We test what breaks bots in production, not just the happy path.
Launch is the start of operations, not the end of the project.
Stack
BotZone
Telegram & Automation
Telegram bots, Mini Apps and process automation.
The cost depends not on the number of buttons but on business logic, integrations, a Mini App, payments, the admin panel and load requirements. That is why we don’t publish a “from” price: after reviewing the task you get an estimate by stage and a clear breakdown.
It depends on the kind of project. A flow prototype is the first thing you see. A simple bot is the fastest option. Each integration adds API alignment and testing work. A Mini App is a separate frontend. Complex automation is planned in stages and launched in parts. We give an exact timeline after reviewing the process, not before.
Yes, if the CRM has an API or another way to integrate: webhooks, exports, database access. If there is no API, we suggest an intermediate solution and are upfront about its limits.
Yes. The architecture depends on the provider and business requirements: Telegram Payments or an external payment API. Either way, payment is confirmed only by a verified provider webhook.
Yes. Simple AI — request classification, knowledge-base search, summaries — we build in BotZone inside a predictable flow. Autonomous AI agents that plan steps and use tools are the AgentZone line.
Need an autonomous AI agent?
AI agentsAgentZoneYes, after a technical audit: we review the code, infrastructure and security. Then we propose a plan — improving the current solution or moving to a new architecture, with the reasons.
Describe the task in your own words — we reply on Telegram, clarify the process and suggest an architecture. Three lines are enough to start:
Or fill in a brief — get a preliminary architecture